Return and Replacement Policy

Last Updated: 18 August 2026

At KitabDukaan.in, we want every reader to receive the correct books in good condition.

If you receive a damaged, defective, incorrect or incomplete order, please contact us and we will help resolve the issue according to this policy.

1. Return & Replacement Eligibility

You may request a replacement or other applicable resolution if:

You received the wrong book.
The book was damaged during delivery.
The book has a significant printing or binding defect.
Pages are missing, torn or unreadable.
You received an incomplete order.
A product is materially different from the product ordered.
You received the wrong edition, language or format compared with the confirmed product description.

Please contact us within 7 days of delivery for such requests.

2. Books Not Eligible for Return for Change of Mind

Because books are products that can be read, copied or used after delivery, we generally do not accept returns solely because:

You changed your mind.
You no longer want the book.
You ordered the wrong title yourself.
You did not like the story or content.
You already own the book.
You expected something different where the product information was correctly displayed.
Minor cover artwork changes occurred because of publisher reprints or editions, where the book itself matches the ordered title and applicable product details.

This does not affect any rights or remedies available to you under applicable law for defective, damaged, incorrect, misdescribed or otherwise non-conforming products.

3. Damaged Books

If your book arrives damaged, please contact us within 7 days of delivery.

Examples may include:

Torn pages
Severely damaged cover
Water damage
Major binding damage
Missing pages
Printing defects
Book damaged substantially during transportation

Normal minor variations or insignificant marks that do not materially affect the use of the book may not always qualify for replacement.

Each request will be reviewed reasonably based on the circumstances.

4. Wrong Book Received

If we send you a different book from the one ordered, please contact us as soon as possible.

Once the issue is verified, we will arrange an appropriate solution, which may include:

Replacement with the correct book

or, where replacement is unavailable,

Refund of the applicable amount paid for that item.

5. Missing Items

If your order contains multiple books and one or more items are missing, please contact us within 7 days of delivery.

Please provide:

Order number
Details of the missing book
Photograph of the package and books received, where available

We will review the shipment details and assist with an appropriate resolution.

6. How to Request a Replacement

To raise a request, contact KitabDukaan.in Customer Support and provide:

1. Order Number
2. Customer Name
3. Registered Mobile Number
4. Name of the affected book
5. Reason for the request
6. Clear photographs showing the issue, where applicable

An unboxing video can be helpful in resolving damaged, missing or incorrect-product claims quickly, but requesting supporting evidence will not be used to remove any remedy that you are legally entitled to receive.

7. Contact for Return & Replacement

📞 Phone / WhatsApp: +91 91367 07411

📧 Email: [ADD SUPPORT EMAIL]

🌐 Website: https://kitabdukaan.in/

Please mention your Order Number when contacting us.

8. Condition of Returned Products

Where we ask you to return an eligible product, it should be returned with the items originally supplied with it, as reasonably possible.

Please avoid:

Writing inside the book
Highlighting pages
Tearing pages
Removing included accessories
Deliberately damaging the product

A product that has been used or damaged after delivery by the customer may not qualify for a discretionary return.

This does not apply where the issue being claimed existed when the product was delivered.

9. Replacement Process

After receiving your request:

Step 1: We review the information provided.

Step 2: We may request additional details if reasonably necessary.

Step 3: Once approved, we will communicate the applicable resolution.

Where replacement is approved and stock is available, we will arrange for the replacement book to be dispatched.

Replacement delivery time may depend on product availability, delivery location and courier operations.

10. If Replacement Is Not Available

Sometimes a particular title, edition or product may become unavailable.

If an eligible replacement cannot reasonably be provided, we may offer an appropriate alternative or issue a refund for the affected item, depending on the circumstances and applicable law.

11. Return Shipping Charges

For an approved return arising because:

We sent the wrong product,
The product arrived materially damaged,
The product has a qualifying defect, or
Another error occurred on our side,

KitabDukaan.in will not require the customer to bear return shipping charges where the return is accepted due to our error or product non-conformity.

Please do not send a product back independently before receiving return instructions from our support team.

12. Refunds

Where a refund is approved, it will normally be issued to the original payment method where technically possible.

For prepaid orders, refunds may be returned through the original payment method.

Banking and payment-provider processing times may apply after the refund has been initiated.

13. Cash on Delivery Refunds

For eligible Cash on Delivery (COD) orders requiring a refund, we may request your:

UPI ID, or
Bank account details

only as necessary to process the approved refund.

Please provide payment details only through an official KitabDukaan.in communication channel.

14. Book Combos & Box Sets

If you purchased a:

Book combo
Box set
Bundle
Multi-book offer

and an issue affects the complete set, we may require the complete set to be returned.

If only one book in a combo is damaged, missing or incorrect, we may resolve the issue specifically for that book where practical.

The appropriate resolution will depend on the nature of the problem.

15. Sale & Discounted Books

A book purchased during a sale or promotional offer is not automatically excluded from remedies merely because it was discounted.

However, a product specifically sold with a clearly disclosed condition or known imperfection may be treated according to that disclosed condition, subject to applicable law.

16. Preloved Books

If KitabDukaan.in offers preloved or used books, normal signs of prior use that were clearly disclosed before purchase will not by themselves qualify as defects.

However, if the received product is materially different from the disclosed condition, please contact us.

17. Publisher Cover Changes

Publishers occasionally update:

Book covers
Artwork
Packaging
Printing style
Edition appearance

Therefore, the cover received may sometimes differ slightly from the image displayed on our website.

Where the title, author, language, format and other material product characteristics match the confirmed order, a cover variation alone may not qualify for return unless the particular edition/cover was expressly part of the confirmed purchase.

18. Order Cancellation Before Dispatch

If you want to cancel an order, please contact us as soon as possible.

An order may be cancelled before dispatch where operationally possible.

Once an order has been packed, shipped or handed to the courier partner, cancellation may no longer be possible, and the applicable return/replacement rules will apply.

19. Orders Returned to Origin (RTO)

An order may be returned to us if:

Delivery is repeatedly refused.
The customer is unavailable.
An incorrect or incomplete address was provided.
The customer cannot be contacted.
The courier cannot service the location.

For prepaid RTO orders, any applicable refund will be handled after the parcel is returned and reviewed, subject to applicable charges and law.

20. Incorrect Delivery Information

Customers should carefully check their:

Name
Mobile number
House/flat number
Street
Locality
City
State
PIN code

before placing an order.

Please contact us immediately if you notice an error after ordering.

We will try to update the information before dispatch where operationally possible.

21. Fair Use of the Policy

KitabDukaan.in reserves the right to reasonably review unusual or repeated return/replacement requests to help prevent fraudulent or abusive activity.

However, legitimate consumer complaints and rights under applicable law will continue to be respected.

22. Consumer Rights

Nothing in this Return & Replacement Policy is intended to exclude, waive or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Need Help With an Order?

Our customer support team is here to help.

KitabDukaan.in