Terms & Conditions

Last Updated: 18 August 2026

Welcome to KitabDukaan.in.

These Terms & Conditions govern your access to and use of https://kitabdukaan.in/ and your purchase of products through our online store.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About KitabDukaan.in

KitabDukaan.in is an online bookstore offering books and related products across different categories, including self-help, fiction, romance, business and finance, Hindi books, children's books, manga, biographies, mythology, book combos, box sets and other reading categories.

Our aim is to make discovering and purchasing books simple, convenient and enjoyable.

Website:

https://kitabdukaan.in/

Customer Support:

+91 91367 07411

2. Acceptance of Terms

By using KitabDukaan.in, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

These Terms should be read together with our:

Privacy Policy
Shipping Policy
Return & Replacement Policy
Refund/Cancellation Policy, where applicable

3. Eligibility to Purchase

You must be legally capable of entering into a contract under applicable Indian law to place an order independently.

If you are under the age required to legally enter into a contract, the website should be used under the supervision of a parent or legal guardian.

4. Product Information

We make reasonable efforts to provide accurate information about books and other products listed on KitabDukaan.in.

Product information may include:

Book title
Author
Publisher
Edition
Language
Format
MRP
Selling price
Product images
Description
Availability

However, actual product appearance may occasionally vary slightly from the images displayed on the website.

Book covers may also vary depending on publisher, edition, reprint or available stock.

Such minor variations do not necessarily mean that the product is incorrect.

5. Product Availability

All products displayed on KitabDukaan.in are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until the order is successfully confirmed.

If a product becomes unavailable after you have placed an order, we may contact you regarding:

A replacement option
Partial shipment
Order cancellation
Refund, where applicable

6. Pricing

All product prices displayed on KitabDukaan.in are shown in Indian Rupees (₹) unless stated otherwise.

Prices may change from time to time because of:

Promotions
Publisher pricing
Discounts
Stock availability
Special sales
Pricing updates

The price applicable to your purchase will normally be the price displayed when your order is placed, subject to correction of obvious errors.

7. Pricing Errors

While we take reasonable care when listing prices, technical or human errors may occasionally occur.

If a product is accidentally listed at an incorrect price, we may contact you before processing the order.

Where an already-paid order cannot be fulfilled because of a genuine pricing or listing error, any applicable amount paid for the cancelled item will be refunded through the appropriate payment method.

8. Orders

An order placed through KitabDukaan.in represents your request to purchase the selected products.

Receiving an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may need to verify:

Product availability
Payment
Delivery location
Customer information
Order authenticity

An order is considered confirmed for fulfilment after the required checks are completed.

9. Order Cancellation by KitabDukaan.in

We may cancel or refuse an order where reasonably necessary, including situations involving:

Product unavailability
Incorrect pricing
Incorrect product information
Payment failure
Suspected fraudulent activity
Invalid delivery details
Duplicate or suspicious orders
Delivery restrictions
Technical errors

If an eligible prepaid order is cancelled by us, the applicable refund will be initiated according to our refund process.

10. Customer Order Cancellation

Customers may request cancellation before an order has entered a stage where cancellation is no longer reasonably possible.

Once an order has been packed, handed over to the courier or shipped, cancellation availability may depend on the order status and our applicable cancellation or return policy.

Please contact our support team as quickly as possible if you need to cancel an order.

11. Payment Methods

Available payment methods may be displayed during checkout and may include supported online payment options and Cash on Delivery (COD) where available.

Payment options may vary according to:

Delivery location
Order value
Product
Courier availability
Payment provider
Risk checks

KitabDukaan.in may add, remove or modify available payment methods.

12. Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

Where COD is selected:

Please provide a valid mobile number.
Ensure someone is available to receive the order.
Keep the required payment amount available at delivery.
Repeated refusal of confirmed COD orders may result in COD restrictions for future orders where reasonably necessary.

COD availability is not guaranteed for every order or PIN code.

13. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery estimates are approximate and may depend on factors such as:

Destination
Courier partner
Public holidays
Weather
Operational delays
Stock location
Unforeseen events

Please ensure that your:

Name
Address
PIN code
Mobile number

are entered correctly.

KitabDukaan.in will not be responsible for avoidable delivery issues caused by incorrect or incomplete information supplied by the customer, subject always to applicable consumer law.

For complete information, please refer to our Shipping Policy.

14. Damaged, Wrong or Missing Products

If you receive:

A wrong book
A materially damaged product
An incomplete order
A product materially different from what was ordered

please contact our customer support within the period specified in our Return & Replacement Policy.

We may request reasonable supporting information such as:

Order number
Product photographs
Packaging photographs
Unboxing video, where reasonably relevant

Your request will be reviewed according to our applicable Return & Replacement Policy and legal obligations.

15. Returns & Replacements

Returns and replacements are governed by our separate Return & Replacement Policy.

Eligibility may depend on:

Product condition
Reason for return
Time elapsed since delivery
Product category
Whether the item received was incorrect or damaged

Nothing in these Terms is intended to remove or restrict any consumer right available to you under applicable law.

16. Refunds

Where a refund is approved, it will be processed according to our Refund/Return Policy.

Processing time may depend on:

Payment method
Bank
Payment gateway
Original transaction method

Once a refund has been initiated by us, additional banking or payment-provider processing time may apply.

17. Book Combos & Box Sets

Products sold as a combo, bundle or box set may be treated as a single product for return and replacement purposes.

Where applicable, customers may be required to return the complete combo or set rather than an individual item, subject to the reason for return and applicable consumer rights.

18. Bulk Purchases

KitabDukaan.in may accept bulk enquiries from:

Schools
Colleges
Libraries
Companies
Institutions
Reading groups
Event organisers
Corporate gifting customers

Prices, shipping, payment conditions and cancellation terms for bulk purchases may differ from normal retail orders.

Any special terms agreed for a bulk order may apply in addition to these Terms & Conditions.

19. Offers, Discounts & Coupons

From time to time, KitabDukaan.in may provide:

Coupon codes
Promotional discounts
Seasonal sales
Combo offers
Limited-time promotions

Each promotion may have its own eligibility requirements and validity period.

Unless specifically stated otherwise:

Offers cannot necessarily be combined.
Discounts may apply only to selected products.
Offers may have minimum order requirements.
Coupon codes may expire.
Promotional availability may be limited.

20. User Accounts

Certain features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please notify us if you believe your account is being used without permission.

21. Accurate Customer Information

When placing an order, you agree to provide current and reasonably accurate information, including:

Name
Phone number
Email address, where requested
Billing information
Delivery address

Incorrect information may result in order delays or delivery failure.

22. Prohibited Use

You must not use KitabDukaan.in:

For fraudulent activity
To attempt unauthorised access to the website
To introduce malware or harmful code
To interfere with website security
To misuse discount systems
To impersonate another person
For activities prohibited by applicable law

We may restrict access where misuse or fraudulent activity is reasonably suspected.

23. Intellectual Property

Unless otherwise stated, the design, branding, original graphics, website layout, logos and original content belonging to KitabDukaan.in are protected by applicable intellectual property laws.

Third-party book covers, titles, author names, publisher marks and related intellectual property remain the property of their respective rights holders.

You may not copy, reproduce or commercially exploit KitabDukaan.in's proprietary website material without appropriate permission.

24. Third-Party Services

Our store may use third-party services for functions such as:

Website hosting
Payments
Shipping
Analytics
Communication
Order processing

Those third parties may have their own terms and privacy practices.

Your use of certain third-party services may therefore also be subject to their applicable terms.

25. External Links

KitabDukaan.in may occasionally contain links to third-party websites.

We do not control third-party websites and are not responsible for their independent content, availability or privacy practices.

Customers should review the relevant policies before using external websites.

26. Website Availability

We aim to keep KitabDukaan.in available and functioning correctly.

However, temporary interruptions may occur because of:

Maintenance
Server issues
Software updates
Internet outages
Technical problems
Events outside our reasonable control

We do not guarantee uninterrupted access at all times.

27. Limitation of Liability

To the fullest extent permitted by applicable law, KitabDukaan.in will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts or overrides rights or remedies that cannot legally be excluded under applicable Indian consumer protection law.

28. Privacy

Your personal information will be handled according to our Privacy Policy and applicable law.

Please review the Privacy Policy to understand how information may be collected, used and protected.

29. Changes to These Terms

KitabDukaan.in may update these Terms & Conditions from time to time to reflect:

Changes to our services
New website features
Business changes
Operational requirements
Legal or regulatory requirements

The latest version will be published on this page with an updated revision date.

Continued use of the website after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.

30. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute will be handled according to applicable Indian law and the jurisdiction legally available to the parties, including applicable consumer dispute-resolution mechanisms.

Nothing in these Terms is intended to restrict a consumer from exercising rights regarding jurisdiction or remedies available under applicable consumer law.

Contact Us

For questions regarding orders, products or these Terms & Conditions, please contact:

KitabDukaan.in

🌐 Website: https://kitabdukaan.in/

📞 Customer Support: +91 91367 07411

📧 Email: [ADD YOUR CUSTOMER SUPPORT EMAIL]

📍 Business Address: [ADD YOUR REGISTERED/OPERATING BUSINESS ADDRESS]

Grievance Redressal

For customer complaints or grievances, please contact:

Grievance Officer: [NAME]

Email: [GRIEVANCE EMAIL]

Phone: +91 91367 07411

Address: [BUSINESS ADDRESS]

We aim to acknowledge and address customer concerns in accordance with applicable legal requirements.